![]() Adding this feature has helped us achieve that goal.” “Our focus was to avoid any kind of stoppage or case backlog and continue business as usual as much as we could during this time. “We were able to start using this feature in just a few days, and our officers were off and running, working cases and handling check-ins with their clients,” added Thomson. Not only did this minimize any downtime in their processes, but the new check-in also helped streamline case management with automated reminder and reporting features. Understanding that it needed to innovate quickly to make sure its officers could maintain their client management, Inyo County Probation was able to get the automated check-in feature activated, go through staff training, and start enrolling supervision clients in the span of about four days. Learn more about automated check-in and other supervision case management features. Leveraging voiceprint, biometric technology that has 99% accuracy, this new check-in feature let officers do their jobs while avoiding traveling and making person-to-person contact in the midst of the pandemic. The department worked with Tyler Technologies to implement a new automated check-in feature that uses interactive voice technologies to enable clients to complete their check-ins over the phone. With the COVID-19 restrictions that were in place, we needed to find a way to make sure that our officers could continue to work their caseloads while also making sure everyone stayed safe in the process,” said Jeff Thomson, chief probation officer for Inyo County. “Check-ins are an essential part of our process. One of those offices was the Inyo County Probation Department in Bishop, California, which needed to alter the way it managed its supervision cases and interacted with the clients they were working with, especially when it came to clients checking in with their supervision officer. Not only did this factor lead to temporary closures of many non-essential businesses, but it also altered the way many essential businesses, including government offices, operated. Automated Probation Check-In by Chris DuPreeĭuring this unprecedented COVID-19 crisis, social distancing orders to stay at home and/or limit gatherings brought lots of person-to-person contact to a halt.
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